Terms and Conditions

Please be advised that policies may be changed or adjusted during the course of your certification process.


Principle Programs – Birth Doula, Postpartum Doula and Childbirth Educator

In order to receive a certificate of completion for your training, you must attend and participate in the entire training. No partial credit will be given.



Doula School International certification candidates must be at least 16 years of age. No person under 16 years of age may attend Doula School International training workshops.  



To move forward with receiving a Certificate of Completion you must complete all course requirements for your registered program/s, as set by Doula School International in the month of your official start date with Doula School International.




Doula School International practices a strict cancellation policy.


Please read our cancellation policy in full prior to registering (effective April 1, 2016).


Please note:  Doula School International follows a strict cancellation policy.  At no time will registrations for DSI programs be refunded once any materials have been accessed.  This policy is in line with our Cancellation Policy (2016) and secures the integrity of our time, experience, staffing costs, and costs to produce and update learning materials.  Our policy is in line with many other training businesses that practice a strict cancellation policy and the CCPA guidelines.



Persons who have registered and have not accessed course materials may request a refund within 5 days from the original registration date. Any request made after the 5 day period, but within 30 days, will have a credit applied that can be used at a future date for any DSI program. The credit must be used within 1 year. A $150 fee applies to any refunded amounts requested within the 5 days from original registration or within the 30 days for the request to transfer funds to credit.  This is non-negotiable.



No refunds are offered for programs or services at any time for courses where materials were accessed or were completed in full.


ALL deposits, plus the associated sales taxes are non-refundable.



NOTE:  If course materials have been electronically sent or posted by mail at any time Doula School International reserves the right to retain ALL monies paid as deposit and/or paid in full. Students must provide a cancellation request in writing within 30 days of receiving electronic or paper copies of any course materials; at which time it is the discretion of Doula School International to allow the registrants to transfer to another program or to allow for another person to take their space (as per policy instituted in April 2016).



If a student has requested an installment plan to complete their registration:


All installments made up to the date of their request (in writing) to cancel are non-refundable, including their deposit.  Registrants who no longer wish to move forward with their chosen program after making installments can request that their registration be placed on hold for up to one (1) year, or transferred to another person (within 3 months of notifying Doula School International of their intentions to not continue).  Failure to not meet the terms and conditions of the agreed and outlined installment plan expectations will result in third-party collections.



Regarding in-class training registrants:

Those who register with an in-class recognize that they are accessing their online materials at the time of registration and the standard/ strict refund policy outlined above applies.  5 days, minus $150 fee, to request a full refund.  30 days to request a credit that can be used within 1 year’s time.


If course materials are electronically accessed or are shipped prior to the in-class training the payment IN FULL is non-refundable but transferable to another person within 30 days from the written request to transfer (transfer request must be made in writing).



If a person is unable to attend a class they will not receive a refund, but can request that it be applied to a future class (one time only, $50 transfer fee applies) or transferred to another registrant. This request must be made in writing within 30 days of informing Doula School International of their cancellation.


If a registrant fails to attend the scheduled class they have registered for, NO refund will be offered and a $150 fee to attend a future workshop will be charged.  If a registrant fails to show due to extreme circumstances (such as that of illness, family death, accidents, etc.), reimbursement will be at the sole discretion of a director of Doula School International.



If a class does not run to do events caused by Doula School International the registrant will be transferred to the next available/rescheduled session but will be able to begin their certification requirements online.



Regarding self study registrants:

Strict cancellation policy (5 days refund/ 30 days credit) applies.  If course materials are accessed at any time no refund is available, but a person can request a credit within 30 days from registration.


Deposits for Self-Study students are non-refundable at any time.



Full certification fees for Self Study students are non-refundable once paid in full and course materials have been sent (electronically or in paper form).  Students may request that their Self Study certification be transferred to another person within 3 months of payment in full/ course materials being sent. It is up to the registrant to work out the details of payment with the person they wish to transfer the course to. Doula School International may ask for proof of payment before transferring course obligations to the new registrant. Notice of transfer must be made in writing to Doula School International.



Please be advised that all sales are final and policies may be changed or adjusted during the course of your certification process. By enrolling with Doula School International , you agree to abide by these changes and policies.


A $150.00 service fee is required for changing courses.


* All fees listed are in USD.



IF COURSE MATERIALS (modules, reference guides, other learning materials) are accessed at any time by a registrant the full course fee applies and no refunds are granted.



Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online.


PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.



What personal information do we collect from the people that visit our blog, website or app?


When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.



When do we collect information?


We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:


  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?


Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.



We use regular Malware Scanning.


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.


All transactions are processed through a gateway provider and are not stored or processed on our servers.



What are ‘cookies’?


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.


If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.



Third-party disclosure


We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.



Third-party links


We do not include or offer third-party products or services on our website.





Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en


Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.


We have implemented the following:

• Google Display Network Impression Reporting


We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.


You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By calling us


How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking



COPPA (Children Online Privacy Protection Act)


When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.


We do not specifically market to children under the age of 13 years old.





The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.


We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.



Contacting Us


If there are any questions regarding this privacy policy, you may contact us using the information below.



2-150 Consumers Dr.

Whitby, ON L1N1C4

Last Edited on 2024-01-15



More Terms About Our Courses and Programs


Please be advised that all sales are final and policies may be changed or adjusted during the course of your process. By enrolling with Doula School International, you agree to abide by these changes and policies.


A $150.00 service fee is required for changing courses.



Each person who is seeking certification through the Doula School International self-study program must use their own training materials. No sharing tests or program materials.



Be advised that all reports, essays, summaries, etc. must be typed and double spaced when submitted to Doula School International.



When submitting your assignment materials, please do not send originals.


Please do not send your certification materials to Doula School International in a way that requires us to sign for them.



Please allow approximately eight weeks for Doula School International to process your certification materials and review your final exam/s once we receive them.


All certification requirements must be submitted together when turning in certification materials to Doula School International.  If incomplete materials are submitted, your certification will not be processed.



Exam Terms


DO NOT share or discuss the exam contents or your answers with anyone.


All writeup must be in your own words. Do not copy/paste from websites or other materials.


Sharing the exam contents or plagiarism WILL disqualify you from certification.



Certificate of Completion


Please be advised that all registrations are final.


Students who do not complete the Doula School International certification program by the time specified will not earn certification.  Those who do not wish to continue with Doula School International at any point in time are not issued a refund for any monies paid to date.  Opinions about quality, professionalism, or process do not qualify a person for a refund.  Please review the cancellation policy.



Those who do not complete a program or choose not to complete a program do not have the permission to use or express information about Doula School International, its materials, staff, or processes at any time.  This includes false allegations or opinions on social media, across professional channels, or on their personal online platforms or paper materials.  False allegations, possible harassment, possible discrimination, possible slander, possible libel, or possible internet bullying will be reviewed by a third-party legal counsel chosen by DSI, and in consideration of tort and business definitions or parameters.


While a majority of students obtain certification, Doula School International cannot guarantee certification will be obtained by entering our program. In the event a candidate fails to pass certification requirements, the candidate will be contacted by Doula School International with further instructions. This may involve additional fees.



We reserve the right to withhold certification to those candidates that do not meet the requirements of Doula School International. We also reserve the right to withhold certification based on all contact with candidates for certification, including, but not limited to phone calls, e-mails, and certification materials.


We reserve the right to remove a person from our program if they engage in unprofessional behaviour either towards Doula School International, its staff, its members, colleagues, stakeholders, clients, or any other related relationship that may negatively impact Doula School International.  If a person is removed they forfeit their fees and the status of membership with Doula School International.  Any behaviours or actions outlined within our Harassment and Discrimination policy or the Terms & Conditions set forth here are grounds for removal from our platform and programs.



An understanding of Doula School International standards of professionalism, our scope of practice, and code of conduct must be demonstrated by candidates at all times and in all communications. Failure to demonstrate an understanding of the aforementioned may result in removal from access to all learning materials and communities.



Postpartum doulas must have proof of current infant and child CPR certification. If you have less than 120 days remaining on your CPR certification, you must renew it prior to being issued a Doula School International certification/recertification. 



You must stay current at all times on your CPR certification. It is your responsibility to keep a current CPR card on file with Doula School International. If your CPR certification is expired, your Doula School International certification is invalid.



All Doula School International members are required to demonstrate professionalism, integrity, and respect in all communications on the Doula School International Facebook page and also in all communications regarding the Doula School International organization. Failure to comply with these terms may result in a suspension or revocation of certification with Doula School International, at the discretion of DSI.



Complaint Process & Procedure Related to DSI

Doula School International. is a legally registered incorporation (legal business) owned by Doula School International Inc..  As such, any person wishing to file a complaint acknowledges that they do so as a company customer who agreed to the purchase of future performance learning materials.  Doula School International does not guarantee completion of the materials, which is at the sole discretion and responsibility of the customer.



Our aim:


Doula School International (DSI) is committed to providing quality materials and services for its customers. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers and stakeholders.


We aim to ensure that:


  • Making a complaint is as easy a process as possible;
  • Treat a complaint as a clear expression of dissatisfaction with our organization and learning which calls for an immediate response;
  • Resolve complaints in an efficient, effective, and professional manner
  • Learn from complaints, use them to improve our service, and review our complaints policy and procedures annually.

Scope of this Policy

When a customer has a complaint regarding the conduct or performance of an employee of DSI, that complaint may be submitted for consideration pursuant to this policy;


Complaint with regards to how services have been delivered;


This policy does not apply to complaints addressing violations of policies which themselves contain or provide a complaint or appeal procedure including, but not limited to, grade appeals and complaints of discrimination or harassment;


This policy does not apply to issues related to opinions about purchased learning materials. Issues relating to course content should be emailed to us 


All requests for refunds must be submitted through this process and are fully subject to our Cancellation Policy, outlined here.



Who can make a complaint?


  • Any person who purchases materials or services from DSI; 
  • Any stakeholder or agencies whom work directly with DSI;
  • If necessary, a person can ask a representative to make the complaint on their behalf (no anonymous complaints are accepted, and all name/s must be provided)


All complaint information will be handled sensitively, telling only those who need to know and follow any relevant data protection requirements.

All parties involved in the complaint procedure, including the complainant, subject, members of the review committee, and all Doula School International officers agree to keep confidential all filed materials, discussions, correspondence, decisions, negotiations, conclusions, and sanctions arising from the filed grievance.  By filing a complaint you agree.



Filing Anonymous Feedback or a Complaint:

Concerns or complaints about purchased learning materials, training experiences, or interactions with Doula School International can be submitted anonymously via this form HERE:

Your feedback may be used to improve our instruction, course offerings, and learning materials.  Confidential information will not be shared publicly at any time.  Information shared by Doula School International in the circumstance of customer complaints may not be shared without express written permission.



Grievance Against a Customer/ Enrolled Member of Doula School International:

The general grievance policy for Doula School International can be found above: 

Submitted grievances will take into consideration all company policies.  If you choose to file a grievance against a member of Doula School International please follow the process outlined in the link above.



Filing a Complaint Against a Staff Member or Instructor:

If you are concerned about the actions of a Doula School International staff member or instructor we encourage you to discuss these concerns with the person involved.  When this isn’t feasible or issues remain unresolved, you may direct your concern in writing to the Director/Owner by emailing us.  Supporting documentation must be included with your filed complaint. 


When a grievance is filed against a Doula School International staff member or instructor, the grievance will be processed by a grievance committee including, but not necessarily limited to, a Doula School International Director, a Doula School International instructor, an outside advisory member not affiliated with Doula School International, and a certified Doula School International member.



Complaints Concerning the Owner(s):

If your concern involves the Owner(s) of Doula School International, you may send your written complaint and supporting documents (as outlined below) to us. Your materials will be forwarded to third-party legal counsel who will review your concern and provide feedback and legal advice to the Owner.  Supporting documentation must be included with your filed complaint.  Complaints that do not have supporting materials will not be reviewed but will be used as customer feedback.  All actions will be reviewed and acted upon in accordance with set Terms & Conditions or Policies outlined by the company as a legally registered corporation.   



Required Documents for Complaint Filings:

All complaints must be submitted in writing  and must include:

– A detailed account, in your own writing, of the event(s) or behavior(s) in question

– The name(s) of the director, staff member, or instructor and the location and the specific date(s) of the behavior(s) or action(s) in question

– Documents that provided further context or details of the behaviour(s) or action(s)


Please note: personal opinions of behaviour(s) or action(s) without documentation will be used for feedback purposes but may not result in any direct action by Doula School International. 


Doula School International reserves the right to request additional information/ documentation. All requested information must be submitted within 30 days. Incomplete customer complaints or complaints that fall outside the parameters of the grievance policy or complaint procedure may be dismissed.


When a customer complaint has been filed, the Director, staff member, or instructor involved will be notified.  The notification will include a copy of the filed complaint, including the name of the person who filed it. The Doula School International member or staff will have 30 days to respond.  The Director/owner will not respond in the event that a complaint is submitted towards any behaviour(s) or action(s) they were party to.  As outlined above, legal counsel will review the documents and provide advice within the legal parameters of the Canadian Consumer Act.  



Request for a Refunds Outside Set Cancellation Policy Terms:

Any requests for refunds outside the set Terms & Conditions must be submitted through this process and are subject to our Cancellation Policy, outlined here.  At all times it is at the discretion of the corporation whether a refund is provided after a customer complaint is received.




Mediation between parties is available and all parties must be involved and participate in the agreed meeting.  Meetings set up with Doula School International staff member(s) do not equate to mediation.  Mediation recordings and/or notes were taken by Doula School International are the property of the company and will not be shared without expressed and written permission by the Director/owner.  


In situations where an agreed mediation meeting is not possible, a customer may file a complaint through e-mail to info@doulatraining.ca, which will then be forwarded to the appropriate persons. All complaints must be filed within three months of the event(s) or behaviour(s) and must have supporting documentation.



Complaint Review Timeline(s):

Those reviewing a customer complaint will endeavour to render a fair and impartial decision. All parties shall be notified of the decision. Those reviewing the complaint will endeavour to resolve the concern within 90 days.  All decisions are final and will take into consideration the set policies of Doula School International.



Possible Actions of a Complaint Procedure:

Sanctions or penalties suggested by the persons reviewing the complaint may include but are not limited to;  a warning; no action; formal reprimand; additional training requirements; one-on-one mentorship; a probationary period, or removal of position within the organization.  The Director/owner cannot be reviewed by the company.  



Steps of the Complaints Procedure


Any customer who is dissatisfied with any aspect of their experience is encouraged to raise the cause of that dissatisfaction with the staff member most directly concerned.


Customers are encouraged to attempt resolution of their complaint as soon as possible; informal resolution procedures shall be initiated within ten (10) working days of the incident which led to the complaint.


If a customer is unsure whom to approach, they are encouraged to seek guidance  from the Student and Alumni Coordinator.



At the point of initial contact, a customer can expect that any complaint will be treated seriously.


In their discussion with the staff member (respondent), the customer/complainant shall outline the nature of the complaint including a brief description of what occurred, when and where it took place, and who was involved.



The respondent shall consider the customers/complainant’s concerns and outline their understanding of the situation. Both parties are encouraged and expected to respectfully clarify their perspectives.


Any staff member approached by a customer with a complaint against the staff member or some aspect of the Doula School International for which the staff member has immediate responsibility will take reasonable and prompt action to try to resolve the concerns.  Staff members not involved in the behaviour(s) or actions(s) under review are not to be approached for information.



Any staff member who, as a result of participating in an informal complaint resolution process, identifies an issue of broader application than the individual complaint, is required to draw the issue to the attention of the appropriate Administrator or the relevant responsible person.





A person wishing to make a complaint may do so in writing:


The staff member they were dealing with at the time, unless you are making a complaint about this person then it should be made to the Education Coordinator.


If the complaint is about:

  •  A product or service delivered by DSI, the complaint will normally be dealt with by the relevant staff member 
  •  A staff member, the complaint will normally be dealt with by the relevant manager
  •  A senior staff member, the complaint will normally be dealt with by the Director/Owner
  • A Director/Owner, the complaint will normally be dealt with by company legal counsel

Where a staff member makes a complaint concerning another staff member, will be dealt with in accordance with the Grievance Policy and Procedures of DSI.



Complaint Review:

A Complaint Review Committee comprised of the applicable staff persons will assess the review undertaken in Step 2 for the following purposes:


  • Accuracy and completeness;
  • Clarity of response and information provided
  • Fairness, including the opportunity for all parties to share documents; and,
  • Opportunities for further refinement of customer complaints management;
  •  Opportunities for improvements in service delivery including a review of existing practices and processes.

The Complainant may request a meeting with the committee, and the committee may request a meeting with the Complainant 





A written response will be provided to the Complainant outlining the assessment of the review undertaken 


The committee will maintain a separate record of their assessment of the review in Step 2 in accordance with the records retention policies and protocols.


The Complaint filed is deemed to be closed once a formal answer has been provided to the complainant





We monitor and review the effectiveness of our complaints handling process to ensure that this continuously improves and learnings from complaints handling are carried through into the company structure.   This policy does not cover complaints from staff who should review the Grievance Policy.  Overall responsibility for this policy and its implementation lies with the Director.

Complaints are reviewed annually to identify any trends which may indicate a need to take further action.  


Academic Accommodation Policy and Procedure 


Doula School International Inc. (DSI) is committed to creating a learning environment rooted in mutual respect, dignity and equity. We recognize that every person has the right to be free from discrimination and that accommodations may be necessary to ensure that individual students receive equitable treatment as guided by the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).


Disabled students are a diverse group, and experience disability and barriers to accessing many different ways. Disabilities take many different forms and may be invisible and/or episodic.. Regardless of the type of disability that a student has, they are entitled to reasonable accommodation.





This policy applies to all people enrolled in Doula School International programs. 




Accommodation refers to the services, adaptations,and/or strategies that  provide all students with an equitable opportunity to meet the essential requirements of their course or program, with no alteration in standards or learning outcomes. Accommodations do not alter what is being taught per se but may change how a student learns and demonstrates their knowledge of the content.


Academic accommodations are individually determined and may include teaching and learning accommodations (e.g note taking), assessment and evaluation accommodations (e.g. more time to write exams), environmental accommodations (strategic seating), and auxiliary services and supports (e.g. alternate format text).


When determining and implementing appropriate accommodations, we consider the essential requirements of the course or program. Essential requirements are defined as:


  • The knowledge and skills that must be acquired or demonstrated in order for a student to successfully meet the learning objectives.
  • Something that must be demonstrated in a particular way or via a particular method or equipment, with no alternatives.

Undue hardship refers to the extent to which an employer, facility and/or service provider must attempt to accommodate the needs of an employee, job applicant and/or service recipient who has demonstrated that accommodation is required on grounds protected in the Code.

The three factors under the Code that can be considered in determining undue hardship are:


  • Cost of the accommodation, i.e., whether or not the cost threatens the viability of DSI
  • Outside sources of funding, if any, i.e., whether DSI can access special funding, such as grants to alleviate some of the direct costs of the accommodation;
  • Health and safety requirements, if any.

Policy Statements


  1. DSI will provide accommodation to students, to the point of undue hardship, and commits itself to an accommodation process that respects the principles of dignity and privacy, inclusion, and individualization.
  2. DSI will not deny an accommodation request on the basis that a student may not be successful in the program or find work in related employment.
  3. DSI will not implement accommodations that would fundamentally alter course or program requirements or exempt a student from the requirement to demonstrate competency in the subject matter. Once an accommodation is provided, students are expected to meet the essential requirements of their course and/or program.
  4. DSI will use a partnership approach to the accommodation process whereby the responsibilities are shared between the student/applicant requiring accommodation and the supporting team member.



  • The student shall identify their disability by completing the Academic Accommodation form or emailing the home office within 2 weeks of registration of their program. 
  • After the completion of the form the student will have the option to meet with a member of the team to review and assess the necessary information and documentation of the disability within 10 business days. If the student chooses to opt out of the meeting the student may be contacted if any clarification is needed. The student may also request a meeting with our staff at any time.
  • Together, the student and the supporting team member shall identify and discuss appropriate academic accommodations, and then create an individualized plan.

Contact Us

If you have any questions about this Privacy Policy, You can contact us

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